Need refund for accidental charges

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Frunobulax
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Joined: Wed Jul 16, 2014 4:48 pm

Need refund for accidental charges

Post by Frunobulax » Wed Nov 19, 2014 3:17 pm

Hi there - I recently bought the game, or the Humble Bundle that contains it I guess. While my credit card was processing, it was taking forever, so like an idiot n00b I impatiently clicked reload a couple times. Now, of course, I have three charges on my card where I only wanted one. Whom should I contact to get a refund? Admins, you can just email me at the address on my forum registration if you want.

Thanks!

maplealmond
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Re: Need refund for accidental charges

Post by maplealmond » Wed Nov 19, 2014 3:36 pm

I am not a dev or forum administrator, but if you got it through the Humble Bundle, aren't they the ones you should contact?

Also, there's a Humble Bundle with Pulsar? Someone link me, I might be able to convince some friends to actually buy it.

The27thS
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Re: Need refund for accidental charges

Post by The27thS » Wed Nov 19, 2014 4:34 pm

You could call your card company and dispute the charges on all but one.

maplealmond
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Re: Need refund for accidental charges

Post by maplealmond » Wed Nov 19, 2014 6:03 pm

The27thS wrote:You could call your card company and dispute the charges on all but one.
I do not advice using this as a first resort. Disputed charges can cause fees from the CC/Bank. It's not a nice thing to do to a merchant which would otherwise just reverse the charges. Disputing charges should be reserved for merchants who are fraudulent or uncooperative.

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Edinstein
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Re: Need refund for accidental charges

Post by Edinstein » Thu Nov 20, 2014 2:02 pm

I sent you an email!

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